Shipping policy

Shipping Policy

This policy explains how HEMIRA processes and ships orders placed on usehemira.com.

Order Processing

Orders are normally processed within one business day after payment is confirmed. Business days exclude weekends and public holidays. If we need additional information or an item becomes unavailable, we will contact you by email.

Delivery Estimates

For orders shipped to the United States, United Kingdom, Canada, and Australia, shipping is estimated to take 6–12 business days after dispatch. These are estimates, not guaranteed delivery dates. Delivery may take longer because of carrier delays, customs procedures, holidays, severe weather, or other circumstances outside our control.

If delivery to another destination is available, the applicable shipping options and charges will be shown at checkout.

Shipping Charges and Tracking

Any shipping charge is displayed at checkout before you complete your purchase. Once your order ships, we will send tracking information by email when available.

Customs and Import Charges

For international orders, local authorities may assess customs duties, import taxes, or other charges that were not collected at checkout. Any such charges are determined by the destination country.

Addresses, Delays, and Missing Packages

Please check your delivery address before placing an order. If you notice an error, email support@usehemira.com as soon as possible. We will try to help, but we may be unable to change the address after fulfillment begins.

If tracking shows an unexpected delay or your package has not arrived, contact us with your order number. We will review the shipment and help determine the next step. Your rights regarding undelivered goods remain protected by applicable law.