Privacy policy

Privacy Policy

HEMIRA respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit usehemira.com, place an order, or contact us.

Information We Collect

We may collect information you provide directly, including your name, email address, billing and shipping details, order information, messages, and any information you submit through forms on our website.

When you use our website, we may also collect information such as your IP address, device and browser details, pages viewed, interactions with the site, and cookie information. Payment information is processed through our payment providers; we do not need your full payment card details to provide customer support.

How We Use Information

We use personal information to:

  • Process payments, fulfill orders, and arrange delivery.
  • Send order confirmations, tracking information, and service updates.
  • Respond to questions and handle returns, refunds, and other requests.
  • Maintain, secure, and improve our website and services.
  • Prevent fraud and comply with legal obligations.
  • Send marketing communications where permitted. You can unsubscribe from marketing emails using the link in those emails.

When We Share Information

We share information when needed to operate our store, including with Shopify and providers that help us process payments, fulfill orders, deliver packages, host the website, provide analytics, or communicate with customers. We may also disclose information when required by law or to protect the security and rights of our customers and business.

Some advertising or analytics services may use cookies or similar technologies. Depending on where you live, this activity may be considered “sharing” personal information for targeted advertising. You can review available choices on our data-sharing opt-out page.

Cookies

Cookies and similar technologies help the store work, remember preferences, measure performance, and understand how visitors use the website. You can manage cookies through your browser settings. Disabling certain cookies may affect some store features.

International Processing

Our service providers may process information in countries other than the one where you live. Where applicable law requires safeguards for these transfers, we will use appropriate measures.

Retention and Security

We keep personal information for as long as reasonably necessary to fulfill orders, provide support, maintain records, resolve disputes, and meet legal obligations. We use reasonable security measures, although no online service can guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of it. You may also withdraw consent where processing relies on your consent. To make a request, email support@usehemira.com. We may need to verify your identity before completing a request.

Our website is intended for adults and is not directed to children.

Changes and Contact

We may update this policy to reflect changes to our practices or legal requirements. The current version will be posted on this page.

For privacy questions or requests, contact support@usehemira.com.